FAQ’s

Brand

Are Surf and Outdoor one market place or will it be separate market places?

There will be two Digital Markets – one for Outdoor Retailer and one for Surf Expo. The launches will be timed with the live events but of course the Markets will open 365/24/7. Brands can participate in both, just as they can do so with our live events.

At shows, are brands able to manually put in orders?

Yes, Sellers can enter orders to be shipped to retailers at our events. The barcode scanner feature makes this super convenient.

Who loads all the products onto the platform?

The Brand does this, with guidance from our OnBoarding team. Once a contract is signed, the Brand is contacted to participate in a robust onboarding training program that consist of live webinars, video and downloadable materials.

How can I get pricing information?

Since you attended a demo, just click on the Calendly link to set up a meeting time that’s convenient for you, or just reach out directly. Your event rep will review your goals and objectives and pricing at that time.

Will I receive help to get me up and running on the platform?

We have OnBoarding and Customer Success teams ready to assist in this process. You will receive a welcome email that will contain all the details you need to begin the onboarding process. In addition we will host regular OnBoarding Webinars to provide more interactive support. Our Customer Success team is then available and ready to support you once your catalog is loaded within the Digital Market.

How do brands update new products or seasonal lines throughout the year?

It’s very simple and you will be trained how to by OnBoarding and Customer Success teams. You’ll have access to a secure file sharing hub that connects your data directly to the Digital Market platform. If you update your data throughout the season, you simply reupload to Digital Market.

Will there be analytics or reporting available such as visitors, product clicks and/or downloads?

The reporting will cover analytics on visitors to the Digital Market and the the orders placed. More robust reporting is planned for Fall ’21.

Is there an inventory management element?

We are actively working on the inventory management portal, which will allow you to submit up-to-date product ownership on a regular basis. This will be live by August, and support greater transparency between exhibitors and buyers. However, as you saw in the Demo, the Digital Market offers a broad suite of features that you can use immediately, including custom catalogues, visual merchandising capabilities, and the ability to connect with a broad universe of buyers in order to grow your business.

If you create custom catalogs can you create custom pricing for them as well?

We currently offer one price list, but are actively evaluating the potential to add additional price lists to support your business needs.

Retailers

What is the qualification process for retailers?

We vet all of our retailers – whether it’s for our live event or digital markets. Qualified retailers must provide proof of business identification (example: copy of state sales & use permit with appropriate SIC or NAICS codes; voided business check or copy of corporate credit card, W2, tax related documents). Additionally, our Retail Relations team partners with brands to ensure the buyers they want to work with are identified and invited to participate in the Digital Market and our live events.

Is there a process to apply for a new account with a brand?

Yes. Each brand has the opportunity to….apply to be a stockist but that process is on the brand side and does not occur within the Digital Market platform.

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